Learn the process for registering a new Program enrollee by entering key business details, loan information, and financial data. This guide walks you through each step of the data entry process to ensure accurate and efficient program enrollment of new businesses within CRF Insights.
- Navigate to the Program Management tab within your desired Program (e.g. NYC Future Fund) in CRF Insights. Here, you will be able to view and configure Program Enrollment details.
Add New Enrollee
2. To enroll a new business under the Program, click the "Add New Enrollee" button on the righthand side of the screen.
Select a Business
3. First, select the “Select a Business” field to view your list of active businesses and add one to the Program.
4. Scroll through the dropdown menu and select the name of the Business you would like to enroll in the Program (e.g. Sandra's Flower Shop).
NOTE: If you can't locate the name of the Business you are trying to enroll in the list:
- First, make sure the borrower has accepted their CRF Insights invite and is an active user.
- If you are still having issues locating the business, reach out to your organization's administrator to ensure you have the proper Access and Permissions to view the list of businesses associated with your partner organization's account on CRF Insights.
Assign a TA Provider
5. Next, click the “Assign a TA Provider” field to select from a dropdown list of available providers. This is an optional step and only applies if the borrower has an assigned technical assistance provider.
NOTE: TA providers are often Partner Users within the same organization. If you are working with an external or third-party technical assistance provider, ensure they have the appropriate Access and Permissions to view the small business owner’s financial data.
Loan Details Section
6. Under the "Loan Details" section, use the "Loan ID" field to type in the loan ID associated with this borrower's loan. This is a required field.
7. Click the “Total Loan Amount” field and enter the total dollar amount of the loan. This is a required field.
IMPORTANT: "Total Loan Amount" is a required field and has important system implications.
8. Click the “Origination Date” field and use the calendar function to select the day, month, and year the loan was originated. This is a required field.
9. Click the “Loan Maturity Date” field and use the calendar function to select the day, month, and year the loan will reach maturity. This is a required field.
10. Click the “Enrollment Date” field and use the calendar function to select the day, month, and year you want the loan to begin servicing. This is a required field and has important system implications.
IMPORTANT: The Enrollment Date determines when transaction tracking begins and directly impacts revenue calculations, reporting periods, and the transactions included in revenue reports. To ensure accurate reporting, this date should align with the first day of a reporting period (usually the first of the month).
Examples:
- If you want a borrower to have a revenue report due in May that includes a full month of April transactions, you should select April 1 as the Enrollment Date.
- If the loan closed mid-month (e.g. April 16) but you still want a full month's worth of April transactions, you should still select April 1 as your enrollment date.
- If you need to retroactively capture transactions for prior months (e.g., January through April), select January 1. The system will generate multiple revenue reports, which may appear as “Due Soon” or "Past Due" in the borrower’s profile.
- Please note: The Enrollment Date cannot currently be edited after enrollment. If an incorrect date is selected, you must deactivate the enrollment and create a new one with the correct date, or contact your Program Administrator for assistance. Best Practice: Choose the Enrollment Date based on the earliest reporting period you want included in revenue reporting, not necessarily the loan origination date.
Repayment Details Section
Repayment Details Overview
This section controls how revenue-based payments are calculated for the enrollee. All values are set at the Program level and are pulled in automatically.
NOTE: These fields cannot be edited after enrollment, so review them carefully before proceeding.
Field breakdown:
- Prior Year Revenue: Enter the business’s total revenue from the previous year. Depending on the Program, you may also be permitted to enter Projected Revenue in this field. Either way, entry is required and used to calculate payment thresholds.
Cap on Principal Payment Rate (%): An optional setting that limits how much principal can be paid in a given period. May be turned on or off depending on the Program.
Principal Payment Rate %:
- This may be set as:
- A fixed rate (e.g., 5%), or
- A tiered range (e.g., 2.5%–9.5%), depending on the Program
- The structure is pre-set and cannot be changed
- For tiered rates, the system automatically assigns the correct tier based on the borrower’s loan amount and prior year revenue
- Revenue Threshold Rate %: Determines the minimum payment based on prior year revenue.
- Fixed for the duration of the program (e.g., 25%)
- Does not change per enrollee
- Key takeaway: All repayment terms are predefined by the Program AND locked after enrollment to ensure consistency across participants.
11. Under the "Repayment Details" section, click the "Prior Year Revenue" field and enter the prior year revenue number. For some Programs, partners will be permitted to enter Projected Revenue in this field instead, if applicable.
This is a required field and has important system implications.
IMPORTANT: Values entered under the "Repayment Details" section determine how a loan's principal payments are calculated within the system, so it is critical that this information is entered accurately.
Please reference your system records or loan closing documentation to ensure all values are correct.
Adding a Cap on Principal Payment Rate (%)
12. If Applicable, slide the "Cap on Principal Payment Rate" toggle to the right to activate the Cap on Principal Payment Rate option.
IMPORTANT: Cap on Principal Payment Rate is an optional setting and is turned off by default. When enabled, it places a maximum limit (determined by the Program) on how much principal can be paid in a given period (in relation to the loan amount).
If there is no Cap on Principal Payment Rate offered by the Program, it will appear as "None specified" and the toggle will be deactivated.
Submit the Form and Complete the Enrollment
13. Once you’ve reviewed the accuracy of all enrollee information, click “Add New Enrollee” to submit the form and complete the enrollment. If you are unsure about the accuracy of the information, click “Cancel” to exit without saving.
IMPORTANT: If you are missing information, any required fields will be highlighted in red with validation messages to ensure all necessary information is completed before submission.
View Your Active Enrollment
14. Once the form is submitted, the enrolled business will appear in the Program Enrollment section as Active.
NOTE: You may use the three dots next to each Program Enrollee (all the way to the right of the screen) to access their respective Settings, as well as to Remove their enrollment.
IMPORTANT: Selecting the "Remove" function for an Enrollee is an irreversible action. If you accidentally remove a business from a Program, you will have to re-start at Step 1 of this guide in order to re-enroll them into the Program.