This guide walks lenders through how they will be managing revenue reports submitted by their borrowers in CRF Insights. Borrowers will review their revenue transactions on a monthly basis, and submit any exceptions they believe should be excluded. Lenders will have the latitude to approve or reject the submission, working with the borrower until they've reached an agreement. Once the report is accepted by both lender and borrower, the principal payment amount for the month will be calculated.
Access Revenue Report Submissions
- Select the Program under the Programs section on the left navigation (e.g. "NYC Future Fund").
- Under the Submission Tracker tab, you will find a list of businesses from which you expect a revenue report to be submitted for the selected reporting period (e.g. "Apr 2026").
- Businesses that have submitted a revenue report for your review will have a blue "Submitted" sticker in the Status column.
2. Click on the Business Name (e.g. Dan's Trucking Business) to open a submitted report and kickstart the review process.
Review Revenue and Exceptions
3. The report submission will consist of a running list of the business's revenue transactions for the month.
Any exceptions flagged by the business as non-revenue will have a red "Exception" sticker next to the transaction, as well as the reason for the exception (e.g. "Transfer between Accounts").
Approval/Rejection Process
4. Upon reviewing the exceptions, you will have two options - if you are in agreement with the borrower on excluding the exceptions they flagged from their monthly revenue, you can click the "Approve Submission" button.
This will progress the status of the report to "Accepted". Once Accepted, the revenue report is locked in the system and cannot be edited, only viewed and/or printed.
5. In the case you are not in agreement with the exceptions submitted by the borrower, click on the caret symbol and click "Reject Submission".
6. You will be required to select a Reason for rejecting the Submission from the dropdown menu. Once you select a Reason, click "Reject" to finalize the rejection.
NOTE: If you select "Other" as the Reason for rejection, an "Additional Comments" box will appear; you won't be able to reject the submission until you enter additional information as to why you're rejecting it.
Tip! Currently, notifications are not an available feature within CRF Insights. As such, any rejected submissions should be directly flagged to the borrower for their awareness, as well as to come to an agreement about which exception(s), if any, are valid to move forward with.
Alert! Any submissions that are rejected need to be re-submitted by the borrower before they can be approved by the lender and proceed to the "Accepted" stage.
7. Once the borrower re-submits their report, inclusive of the corrections you agreed on, walk through Steps 2 through 4 again to move it to "Accepted".
Once Accepted, the revenue report is locked in the system and the Principal Payment amount due for that given month will be displayed. You may also use the printer icon in the upper righthand corner to print the report for your records.